A View from the Now-Retired Principal's Seat

Recently I had to call our family's three credit card companies.  You know how those calls go. "Thank you for calling ---------------------.  Please be sure to listen to the entire message as some of the choices have changed.  For balance on your account, please dial...  For the customer rewards program please dial...  For lost or stolen cards, please dial...  For customer service, please dial..." (Did you ever notice whatever the option you need in the automated menu is always the last option?) "Thank you for calling customer service.  Our current volume of calls is extrememly high.  Please leave a message with your name, reason calling, and phone number, and a customer service representative will return your call as soon as possible.  You can also remain on the line for the next customer service representative....  You are number 7 in the cue." (If you choose to stay on the line, you get to listen to some rousing muzak u...

How do you handle learning something new? It's an interesting question that I've been thinking about quite a bit recently.  Our school district is in the process of changing our e-mail platform.  We are moving from Outlook which I've used for over 20 years to Google which I've had a smattering of experience with for about two years.  The concept is basically the same in both platforms.  The new format is not terribly hard to learn.  I've had some hands-on help, and I've watched a couple of tutorial videos.  I'm going to make it, but the Google platform is still new for me. A long-time colleague shared with me today that she can now do everything she could do in the old format, but each step just takes longer.  We laughed and replied to each other that our "learning curve" is steep!  I recently opened my Outlook account, and the settings are changed where I can no longer receive any mail there.  I commented to the person who was...